This Privacy Policy describes how rezeki99 collects, uses, stores, and protects the personal data of Malaysian players and visitors to the rezeki99 platform. We take your privacy seriously and handle your data responsibly and transparently.
All personal data held by rezeki99 is stored on encrypted servers and transmitted exclusively over SSL-secured connections. Access to personal data is restricted to authorised rezeki99 personnel on a strict need-to-know basis.
rezeki99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared only with service partners directly involved in operating the rezeki99 platform, and only to the extent necessary.
Data collected by rezeki99 is used only for the specific purposes described in this Policy — primarily account management, transaction processing, regulatory compliance, and responsible gaming. We do not repurpose your data without your knowledge.
rezeki99 processes personal data in a manner consistent with applicable Malaysian data protection principles. Malaysian players' data is handled with the same standard of care we apply globally, with specific attention to local regulatory requirements.
Malaysian players have the right to access, correct, and request deletion of their personal data held by rezeki99, subject to applicable legal retention requirements. Requests can be submitted to our support team at any time.
This Policy is written in plain English so that every Malaysian player — whether from Kuala Lumpur, Penang, or Johor Bahru — can understand exactly what data rezeki99 holds, why we hold it, and how long we keep it.
This Privacy Policy applies to the online gaming platform operated under the brand name rezeki99, accessible at rezeki99.club and any associated subdomains or mobile interfaces ("the Platform"). References to "rezeki99," "we," "us," or "our" in this Policy refer to the entity operating the rezeki99 platform.
For the purposes of this Policy, rezeki99 acts as the data controller with respect to personal data collected directly from players and site visitors. Where rezeki99 engages third-party data processors — for example, game providers or payment processors — those parties act as data processors under rezeki99's instructions and are contractually bound to handle data only as directed.
If you have any questions about this Privacy Policy or about how rezeki99 handles your personal data, please contact our Data Protection contact point at the email address provided in Section 15 of this Policy.
When you create a rezeki99 account, we collect the following personal data as part of the registration process:
To comply with anti-money laundering obligations and to verify player identity prior to processing withdrawals, rezeki99 may request:
rezeki99 records all financial transactions on your account, including deposit amounts, payment methods used, withdrawal requests, bonus credits, and gaming activity (bets placed, games played, win/loss outcomes). This data is retained for regulatory compliance and dispute resolution purposes.
When you access the rezeki99 platform, our servers automatically collect certain technical data, including:
When you contact rezeki99 through Live Chat or email, we retain a record of the communication, including the content of messages, timestamps, and resolution outcomes. This data is used for quality assurance, staff training, and dispute resolution.
rezeki99 uses personal data collected from Malaysian players for the following specific purposes:
rezeki99 processes personal data on the following legal bases:
rezeki99 does not sell your personal data. We share personal data only in the following limited circumstances:
rezeki99 engages third-party service providers who process personal data on our behalf, including game technology providers (such as Pragmatic Play, PG Soft, Evolution Gaming), payment processors (FPX network, Touch 'n Go, Boost), identity verification services, and customer support software providers. All processors are bound by contractual data processing agreements.
rezeki99 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Where possible, we will notify affected players of any legally compelled disclosure, unless prohibited from doing so.
In the event that rezeki99 or its operating entity is acquired, merged, or undergoes a significant restructuring, player personal data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where legally permissible.
Important: rezeki99 will never share your personal data with third parties for their own independent marketing or commercial purposes without your explicit consent.
rezeki99 uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure experience. Cookies are small text files stored on your device when you visit the Platform.
We use the following categories of cookies:
You may adjust cookie settings in your browser at any time. Disabling strictly necessary cookies may affect the functionality of the rezeki99 platform, including your ability to remain logged in.
rezeki99 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with rezeki99's data disposal procedures.
rezeki99 implements technical and organisational measures appropriate to the risk level of the personal data we hold. These measures include:
Despite our best efforts, no online system is entirely immune from security risks. In the event of a data breach that is likely to result in risk to your rights or freedoms, rezeki99 will notify affected players and relevant authorities as required by applicable law without undue delay.
As a player on the rezeki99 platform, you have the following rights with respect to your personal data:
To exercise any of these rights, contact rezeki99 at the support email listed in Section 15. rezeki99 will respond to all valid requests within thirty (30) days. Where requests are complex or numerous, we may extend this period by a further two months and will notify you accordingly.
rezeki99's platform infrastructure and some of its service providers may be located outside Malaysia. Where personal data is transferred to jurisdictions that do not provide an equivalent level of data protection to that applicable in Malaysia, rezeki99 will implement appropriate safeguards — such as standard contractual clauses — to ensure your data remains protected to the standards set out in this Policy.
The rezeki99 platform does not include links to third-party websites. However, players may access game content hosted by third-party game providers through the Platform. rezeki99 is not responsible for the privacy practices of third-party game providers, whose own privacy policies govern any data collected directly by their software. We recommend reviewing the privacy policy of any provider whose games you access.
The rezeki99 platform is strictly for persons aged 21 years and above. rezeki99 does not knowingly collect or process personal data of individuals under the age of 21. If we become aware that a player is under 21, the account will be immediately suspended, any funds returned to the deposit source, and all personal data securely deleted. Parents or guardians who believe a minor may have created a rezeki99 account should contact our support team immediately.
Where a player uses rezeki99's responsible gaming tools — including deposit limits, loss limits, self-exclusion, or cool-off periods — the data associated with these tools is treated with heightened sensitivity. Self-exclusion records are retained for the duration of the exclusion period and for a minimum of five years thereafter to prevent inadvertent reinstatement of excluded players. This data is not used for any commercial purpose and is shared only where required by applicable gaming regulations.
For more information on responsible gaming tools available on the rezeki99 platform, please visit our Responsible Gaming page.
rezeki99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where any change materially affects your rights or how we use your personal data, we will notify you by email to your registered address before the change takes effect. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage all rezeki99 players to review this Policy periodically.
For any questions about this Privacy Policy, to exercise any of your data rights, or to raise a data protection concern, please contact the rezeki99 support team:
📧 Email: [email protected]
💬 Live Chat: Available 24/7 via the in-platform chat window
🕐 Response Time: Within 30 days for data subject requests; 3–5 minutes on Live Chat for general queries
Our support team will verify your identity before processing any personal data request to ensure that information is only disclosed to the rightful account holder.
At rezeki99, we believe a trustworthy gaming platform starts with honest data practices. Play with confidence knowing your personal information is handled with care.
Gambling involves financial risk. Please only wager what you can afford to lose. 21+ only.